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Frequently Asked Questions

What will I get in my refill box?

The box contains 60ml bottles of fragrance oil and 8 high quality reed sticks per bottle. The number of bottles and sticks you receive will depend on the quantity you selected at purchase time. You can also choose to add on a one off diffuser bottle from our range of classy and stylish bottles to suit all decors.

When will my first box ship?

Boxes ship on the 15th of each month and usually take 2-5 business days to arrive. If it doesn’t arrive within that time frame, please reach out to us and we will make it right!

When will I be charged?

You will be charged straight away on the day you first subscribe, and then on the same day each month following until you cancel. If you purchase a one time product, such as a diffuser bottle, this won’t be charged to your account again.

How do I cancel my subscription?

Your payment will come out on the day you sign up, and then on the same day each month following. You can cancel any time up until your payment comes out. While we hope you don’t want to cancel, we’ve made it as easy as we can for you, just log in to your account and hit the cancel button. If you cancel after your payment has gone out, you will still receive that months box.

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